About AllCare

At AllCare, we create safe, supportive homes in our tailored accommodation.
Our 24-hour support empowers participants to live independently and choose their lifestyle. We build thriving communities where people belong and flourish.

About the Role

AllCare Disabilities is seeking an experienced Community Engagement Lead (Business Development) to manage, qualify, and convert inbound enquiries across our NDIS services, including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and in-home/community support.

This role sits at the intersection of intake and relationship management, responsible for guiding prospective participants, families, carers, and support coordinators from initial enquiry through to qualified opportunity.

The successful candidate will take ownership of the inbound pipeline, drive timely and effective communication, and ensure all activity is accurately captured within HubSpot CRM. A strong understanding of the NDIS sector, combined with commercial awareness and relationship-building skills, is essential.

What You'll Be Responsible For

Lead Management & Conversion

• Own and manage all inbound enquiries across multiple channels, including:

  • Website forms

  • Facebook and social media enquiries

  • Email enquiries

  • Advertising campaign leads

• Respond to all new enquiries promptly via phone and email.

• Qualify leads based on eligibility, urgency, and service fit.

• Identify high-value opportunities and escalate internally where required.

• Drive progression of leads toward conversion, not just qualification.

Client & Stakeholder Engagement

• Act as the first point of contact for prospective participants, families, carers, and support coordinators.

• Conduct structured intake conversations to capture key information, including:

  • NDIS funding status

  • Support requirements

  • Location preferences

  • Accommodation needs

• Clearly communicate All Care’s service offerings, including:

  • Supported Independent Living (SIL)

  • Specialist Disability Accommodation (SDA)

  • In-home & community support

  • Day programs

• Build strong relationships with support coordinators and referral partners.

• Coordinate site visits, consultations, and follow-ups where appropriate.

CRM Management (HubSpot)

• Maintain accurate and up-to-date records within HubSpot CRM.

• Update contact and deal records with detailed notes and activity history.

• Progress leads through lifecycle stages and deal pipelines appropriately.

• Ensure all communications and interactions are logged consistently.

• Upload and manage relevant documentation, including:

  • NDIS plans

  • Referral information

  • Intake notes

Lead Qualification & Pipeline Visibility

• Assess eligibility and service fit for all enquiries.

• Categorise leads (e.g. qualified, unqualified, nurture, follow-up required).

• Ensure qualified opportunities are moved into the correct pipeline stages.

• Maintain clear visibility of pipeline status for intake, marketing, and operations teams.

About you

You bring a practical leadership style and know how to balance participant care, team performance, and operational accountability.

You’re comfortable leading from the front while maintaining strong oversight of service quality.

You’ll also bring:

• Experience using HubSpot CRM (or similar CRM platforms).

• Proven experience managing and converting inbound leads.

• Strong phone presence and stakeholder engagement skills.

• Solid understanding of the NDIS and disability services sector.

• Ability to build trust with participants, families, and support coordinators.

• Strong organisational, documentation, and pipeline management skills.

You will also require:

• Experience in NDIS intake, SIL/SDA accommodation, or disability services.

• Familiarity with NDIS funding structures and participant plans.

• Experience handling high volumes of enquiries while maintaining CRM accuracy.

• Exposure to sales or business development environments.

Why join us

• Amazing collaborative Team!

• Clear ownership and decision-making authority

• A structured Day Program with room to shape and improve

• Supportive leadership and growth pathways

• A values-driven organisation focused on quality and consistency

If you're ready to lead a service that creates meaningful outcomes for participants, we’d love to hear from you.