About Us

AllCare Disabilities is a registered disability service provider delivering person-centred support across residential, community, and day program settings.

We create safe, inclusive environments where participants can build independence, develop skills, and stay connected to their community.

Our approach is practical and outcomes-driven. We work closely with participants, families, and support networks to deliver consistent, high-quality support that aligns with individual goals.

About the Role

We’re looking for a hands-on Service Leader (internal title) to oversee the day-to-day operations of our SIL homes, along with a small in-home care team.

This is an operational leadership role focused on delivering high-quality services, supporting staff, and making sure participants and residents have meaningful and engaging experiences. Clinical experience (EN or RN) is highly regarded.

The role reports to the Operations Manager and works closely with Support Coordinators, families, guardians, SDA providers and allied health professionals.

What You’ll Be Responsible For

Operations & Service Delivery

• Oversee daily operations of the SIL homes and small in-home support team

• Coordinate service delivery to ensure smooth, reliable supports for participants

• Monitor participant wellbeing, engagement and progress toward goals

• Manage participant onboarding and ongoing service suitability

• Work with Support Coordinators and Finance to monitor funding and utilisation

Supported Independent Living (SIL)

• Oversee the daily operation of SIL homes, including 24/7 roster coverage, shift handovers and staffing ratios

• Develop and maintain rosters of care, and work with Finance to monitor SIL funding, shared support arrangements and utilisation

• Ensure each resident has current support plans, risk assessments, and emergency and evacuation plans, plus mealtime and medication plans where required

• Oversee medication management and health monitoring, and escalate concerns to GPs, allied health and families as needed

• Ensure behaviour support plans are implemented, and that any regulated restrictive practices are authorised, used only as approved, and reported as required

• Manage incidents, including reportable incidents, within NDIS Commission timeframes

• Support residents’ choice and control in daily living, household routines and house meetings

• Coordinate vacancy management, resident compatibility and new resident transitions

• Liaise with SDA and property providers on maintenance and home safety, keeping housing and support arrangements appropriately separate

• Conduct regular house visits and quality audits against the NDIS Practice Standards, including the SIL-specific standards

• Take part in the after-hours on-call and escalation roster

Participant Experience

• Design and deliver structured, engaging activities

• Ensure supports are outcomes-focused and aligned to participant goals

• Build strong relationships with participants, residents, families, guardians and stakeholders

• Identify opportunities to grow enrolments and support referrals

Team Leadership

• Lead, coach and support a team of Support Workers across SIL Homes

• Set clear expectations and maintain accountability for service standards

• Support recruitment, onboarding and ongoing development of staff

• Promote a positive, collaborative team environment

Compliance & Quality

• Ensure services meet the NDIS Practice Standards, including the SIL-specific standards, and legislative requirements

• Maintain accurate documentation and reporting

• Support implementation of behaviour support strategies and care plans

• Address operational issues and service risks proactively

About You

You bring a practical leadership style and know how to balance participant care, team performance and operational accountability. You’re comfortable leading from the front while keeping strong oversight of service quality across multiple sites.

You’ll also bring:

• A relevant qualification in Disability, Community Services, Community Welfare or similar

• Experience supervising staff and coordinating service delivery or site operations

• Experience in SIL, supported accommodation or 24/7 residential disability settings

• Strong knowledge of the NDIS Practice Standards and compliance requirements

• Working knowledge of reportable incident and restrictive practice requirements

• Understanding of positive behaviour support and complex support needs

• Medication administration competency (or willingness to obtain it)

• Strong communication, documentation and organisational skills

• Experience with rostering or workforce coordination (preferred)

You will also need:

• A full Australian driver licence and a reliable vehicle

• Current First Aid and CPR

• An NDIS Worker Screening Check, National Police Check and Working with Children Check

Why Join Us

• Full-time position, Monday to Friday, with participation in an after-hours on-call roster (adjust to the actual arrangement)

• Clear ownership and decision-making authority

• A structured SIL service with room to shape and improve

• Supportive leadership and growth pathways

• A values-driven organisation focused on quality and consistency

If you’re ready to lead services that create meaningful outcomes for participants and residents, we’d love to hear from you.